Customer Operations Manager (Ambergate)

Customer Operations Manager

£53,500 to £62,500 plus up to 6% bonus, overtime, and company car

Ambergate

This role requires you to be on site 5 days a week, with travel (inc. some overnight stays) to other operational sites as and when required.

About us

National Gas is securing Britain's energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters that allow millions of homes and businesses to access the energy they need. We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness.

About the role

This role provides first-line management of National Gas Services (NGS) staff and contractors, ensuring safety leadership, customer focus, and technical expertise. You’ll deliver cost-effective, customer-focused operations supporting activities such as recompression, mechanical work, and under pressure operations for NGT and external customers. 

What you’ll be doing

• Managing and supervising day-to-day operational activities, including job packs and RAMS.
• Ensuring safe setting to work in line with safe control of operations procedures and lead safety investigations.
• Overseeing planned work and maintenance to deliver efficient, cost-effective services.
• Supporting new business activities through technical input, quotations, and business cases.
• Leading multi-disciplined site teams, conduct audits, competency reviews, and performance management.
• Driving continuous improvement and innovation to meet KPIs and financial targets.
• Attending pre-start/HAZCON meetings and fulfil standby duties for CEME services.
• Ensuring pipeline questionnaires and technical data are completed for customers.
• Managing modification/management of change activities.

About you

You'll be experienced in leading others with strong technical knowledge of high-pressure gas operations and a commitment to safety and performance excellence. You'll have the ability to combine operational planning skills with the ability to engage teams, manage resources effectively, and deliver results within budget and timescales.

Key requirements & experience

• Minimum HNC/ONC (or equivalent) in an engineering discipline or have extensive relevant experience
• Technical knowledge and experience of high-pressure operations
• Understanding of legislative requirements, company policies, and CDM regulations
• Detailed knowledge of SCO procedures (SCO1 & 2 / 91 & 94) and ability to act as Job Owner
• Operational planning and resource management experience
• Excellent leadership, communication, and influencing skills
• IOSH or NEBOSH Managing Safely - desirable
• Knowledge of DSEAR & ATEX - desirable
• Full UK car driving licence

What we offer

Competitive salary and annual performance bonus
Double-match pension scheme (max. company contribution 12%)
Generous holiday allowance (26 days + bank holidays)
Flexible benefit scheme, incl. private healthcare, dental insurance, technology plans, and more
Financial protection with 10x salary death in service and financial support if you’re unable to work due to long-term illness or injury
Excellent family friendly provisions such as maternity, paternity, adoption, and shared parental leave
Professional development opportunities inc. financial support to help you cover the cost of professional membership subscriptions
Employee assistance programme offering free confidential professional counselling 24/7
Inclusive, supportive, and forward-thinking workplace

Inclusive recruitment

At National Gas, we are disability confident, and we are signatories of the Armed Forces Covenant, committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation and strongly encourage applicants of all backgrounds to apply. Please let us know of any reasonable adjustments you need to perform your best.

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