Business Support Officer - West
GB
Business Support Officer – West Region
Location - Bristol
Salary: £35,921 - £42,259
About us
National Gas is securing Britain’s energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters that allow millions of homes and businesses to access the energy they need. We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness.
Join us, and help be the energy behind the change.
About the role
We’re looking for a proactive and highly organised Business Support Officer to join our West Region team. This role is pivotal in ensuring the smooth running of the Directorate by providing high-quality executive and business support to the Regional Director – West and their senior leadership team. You’ll be at the heart of strategic planning, performance coordination, communications, and cross-directorate initiatives.
What you'll be doing
- Managing the Regional Director’s calendar, inbox, and priorities, coordinating key meetings, deadlines, and initiatives.
- Acting as a key contact for internal and external stakeholders, ensuring timely and professional communication.
- Supporting the Regional Director with presentations, speaker notes, and meeting materials.
- Leading operational management of the West Region Hub to foster a high-performance culture.
- Handling finance processes including raising purchase orders, preparing invoices, and submitting expenses.
- Maintaining documentation such as risk registers, business continuity plans, and SharePoint sites.
- Providing technical support for meetings, travel arrangements, and event logistics.
- Monitoring inboxes and coordinating onboarding/offboarding processes for team members.
About you
About You
You’re a confident communicator with a knack for organisation and problem-solving. You thrive in fast-paced environments and enjoy working independently while collaborating effectively with senior stakeholders. You’re detail-oriented, adaptable, and capable of managing multiple priorities under pressure.
Key Achievements
Played a strategic role in supporting senior leadership through high-quality planning and execution.
Delivered impactful presentations and materials for internal and external engagements.
Successfully managed regional initiatives that enhanced employee engagement and operational excellence.
Ensured seamless coordination across directorates and maintained high standards of documentation and reporting.
Experience and Qualifications
Essential:
- Minimum 2 years’ experience supporting senior leaders or executives.
- Strong administrative skills with attention to detail and efficiency.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Outlook 365 tools: Teams, Word, PowerPoint, Excel, SharePoint.
- Ability to prioritise tasks and meet tight deadlines.
- Creative thinker with strong problem-solving abilities.
- Able to work independently and flexibly in a dynamic environment.
Desirable:
- Experience in project-based roles with a track record of meeting deadlines and objectives.
What we can offer
- Competitive salary and annual performance bonus
- Double-match pension scheme (max. company contribution 12%)
- Generous holiday allowance (26 days + bank holidays)
- Flexible benefit scheme, incl. private healthcare, dental insurance, technology plans, and more
- Financial protection with 10x salary death in service and financial support if you’re unable to work due to long-term illness or injury
- Excellent family friendly provisions such as maternity, paternity, adoption, and shared parental leave
- Professional development opportunities inc. financial support to help you cover the cost of professional membership subscriptions
- Employee assistance programme offering free confidential professional counselling 24/7
- Inclusive, supportive, and forward-thinking workplace
Inclusive recruitment
At National Gas, we are disability confident, and we are signatories of the Armed Forces Covenant, committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation and strongly encourage applicants of all backgrounds to apply. Please let us know of any reasonable adjustments you need to perform your best.
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