IT Service & Project Specialist

IT Service & Project Specialist

Location: UK (with up to 80% travel and a company car)
Salary: Up to £57,750 plus benefits

National Gas is securing Britain’s energy. As the national gas network, we transport gas across Great Britain, maintain pipelines, and manage the meters that power homes and businesses. Our mission is to deliver secure energy, support net zero goals, and maintain industrial competitiveness.

We’re looking for a strategic IT Service & Project Specialist to join our central advisory team. This specialised role provides expert guidance across multiple IT disciplines, including networks, desktop environments, telephony, mobile, Wi-Fi, and video conferencing. You’ll support concurrent workstreams and advise on infrastructure scope, technical readiness, service transition, and deployment strategies.

This role requires national travel (up to 80% of the role, company car provided), with overnight stays (reasonable expenses covered).

About the role

• Provide cross-functional advisory support across IT service domains.
• Assess delivery channels for cost-effectiveness and alignment with business needs.
• Ensure compliance with technical standards and cybersecurity frameworks.
• Support service transitions and infrastructure readiness across operational sites.
• Collaborate with project teams, vendors, and service owners to ensure seamless delivery and handover to BAU.

About you

• Strategic IT advisory experience across multiple domains.
• Strong technical understanding of enterprise IT and digital workplace services.
• Familiarity with ITIL and service transition processes.
• Excellent stakeholder engagement and communication skills.
• Ability to manage competing priorities independently.
• Skilled in infrastructure assessment and delivery model recommendations.
• Professional integrity and discretion in handling sensitive matters.
• Experience in IT operations or service delivery, ideally in regulated environments.
• Proven ability to manage vendors and coordinate delivery channels.
• Strategic input into projects, ensuring alignment with governance and long-term goals.

What we offer

• Salary up to £57,750 (dependent on experience).
• A company car and expenses covered for overnight stays.
• Annual bonus of 6% based on personal and company performance.
• 26 days’ holiday plus 8 statutory holidays, with the option to buy 5 additional days.
• Double-match pension scheme (up to 12% company contribution).
• Flexible benefits including private healthcare, dental insurance, and technology plans.
• Financial protection including 10x salary death in service and long-term illness support.
• Family-friendly policies including maternity, paternity, adoption, surrogacy, and shared parental leave.
• Career progression, professional training, and development.
• 24/7 employee assistance programme offering confidential counselling.

About us

National Gas is securing Britain’s energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters that allow millions of homes and businesses to access the energy they need. We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness. 

At National Gas, we are disability confident and we are signatories of the Armed Forces Covenant, committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.   

We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

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