Community Relations Manager

Community Relations Manager, London with weekly travel across UK – c.£60,000 plus company car

About the role

National Gas is securing Britain’s energy.

Gas is an essential part of a secure energy supply in Britain and will continue to play a vital role in the energy system for decades to come. More than ever, we need the security that gas brings to keep the lights on, businesses running, and homes warm. National Gas provides that security.

We are responsible for transporting gas to power stations, major industries, storage facilities, and more than half a million businesses and 24 million homes through nearly 5,000 miles of pipes across Britain. National Gas is also proud to lead the way in transforming the energy network for a clean energy future.

Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. We are Britain’s national gas network, providing secure energy to power the country, achieve net zero and maintain our industrial competitiveness.

As Community Relations Manager (reporting to the Corporate Affairs Director), you will lead our engagement with local communities around our operational assets and major infrastructure projects which supply natural gas across Great Britain.

You will be the primary connection between National Gas and the communities surrounding our operational terminals, compressor stations, and pipelines. You will also be collaborating with the community engagement team supporting our net zero projects, including hydrogen and carbon capture and storage.

This role is pivotal to building trust, maintaining our license to operate, and ensuring that our work is understood and supported by the people closest to it. We are due to undertake an ambitious programme of major infrastructure projects – one of the largest in the history of our business – and we are enthusiastic about our role in Securing Britain’s Energy. 

Join us, and help be the energy behind the change.

Key Accountabilities

• Lead the development of a proactive and integrated strategic approach to community engagement, ensuring a consistent methodology, shared learning, creative and digital innovations to deliver high impact across National Gas's diverse portfolio of operational sites and projects.
• Lead on community outreach and represent National Gas at public meetings, community forums, and stakeholder events across Great Britain.
• Build trusted relationships with residents, businesses, charities, community groups, special interest groups, local authorities, and locally elected representatives.
• Deliver planning and consents consultation programmes, events, and briefings both in-person and virtually across a diverse stakeholder base.
• Line manage and develop a Community Relations Lead, supporting their growth and delivery across a wide portfolio of projects.
• Monitor local sentiment, identify reputational risks, and advise on proactive engagement approaches.
• Create engaging innovative and insights-driven communications tailored to a range of diverse audiences.
• Manage budgets, third-party agencies, suppliers, or partners delivering engagement on our behalf, to deliver impact work and value for money.
• Collaborate with Regional Directors to develop governance around site community engagement and ensure a consistent experience for all our communities.
• Travel regularly to communities across the country (a high degree of travel is required for this role).

About you

You will have strong experience in community relations and stakeholder engagement – ideally in a regulated, infrastructure, or construction environment. You will have experience working in infrastructure projects across energy or utilities, or other public service sectors such as road or rail. An understanding and experience of planning consents or permitting process, including Town and Country Planning Act and Planning Act 2008, is beneficial.

You will need the ability to design and deliver engagement strategies from the ground up, and possess outstanding communication and interpersonal skills, with experience of engaging diverse audiences and navigating sensitive issues.

You will be organised, proactive, and resilient, and be comfortable managing multiple projects and responding to evolving priorities. Proven line management or team leadership experience is also essential.

You will need to have a full UK driving license and a willingness to travel frequently and flexibly.

What we can offer you

• Salary: circa £60,000,
• A company car,
• Bonus of up to 15%,
• 28 days’ holiday plus 8 statutory holidays – plus option to buy 5 additional days,
• Double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%),
• Opt-In flexible benefit scheme, including salary sacrifice private healthcare, dental insurance, technology plans and more,
• Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury,
• Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/ shared parental leave,
• Employee assistance programme offering free confidential professional counselling 24/7,
• Financial support to cover the cost of relevant professional membership subscriptions,
• Appreciate scheme and retail offers.

Other 'nice to knows':

• Hybrid working – London St James's based with weekly travel across the UK (minimum 3 days at a site, at a National Gas office, or with our external stakeholders, 2 from home),
• Based in a bright, spacious and modern central London office.

Further information

• Advert close: 10th August 2025
• Interviews: 14/15 August and 20/21 August 2025
• We want to set you up for success.  If you require any reasonable adjustments, please let your recruitment partner know.
• We reserve the right to close this advert early if we have enough applications, therefore please apply as soon as possible!

At National Gas, we’re committed to building a workforce that reflects the communities that we serve. We celebrate the different experiences our colleagues bring and encourage applicants of all backgrounds to apply. To that end we want to support you during the interview process, please advise your recruitment partner if you require any reasonable adjustments.

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