Digital Communications Officer

Digital Communications Officer – London, hybrid - c£41,000 DOE

National Gas is securing Britain’s energy.

We are responsible for transporting gas to power stations, major industries, storage facilities, and more than half a million businesses and 24 million homes through nearly 5,000 miles of pipes across Britain. National Gas is also proud to lead the way in transforming the energy network for a clean energy future.

Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. We are Britain’s national gas network, providing secure energy to power the country, achieve net zero and maintain our industrial competitiveness.

The Digital Communications Officer plays a pivotal role in Corporate Affairs, ensuring our key priorities are effectively communicated online with our external audiences.  As a savvy digital communicator, you will enhance our social and digital media presence, delivering compelling, insight-driven content to land our key messages and position our brand as a leading voice in Britain’s energy landscape. You will also play a key role in supporting our emergency communications processes.

Join us, and help be the energy behind the change.

About the role:

Reporting to the Head of External Communications, the Digital Communications Officer will lead on the planning and delivery of the digital communications that will empower National Gas to deliver on its mission:

• Lead the planning, creation, and scheduling of content across existing and emerging social and digital media platforms. Currently focused on LinkedIn, with a strategic ambition to expand into channels such as Instagram, TikTok, X (Twitter), and YouTube to reach broader audiences and support organisational priorities.

• Support the delivery of wider strategic communications campaigns through the development and delivery of creative digital communications plans.

• Monitor and report on digital performance metrics (e.g. engagement, reach, click-through rates) across social media and website platforms, usings insights to inform content strategy and stakeholder reporting.

• Build strong relationships across the organisation to proactively source stories, news, and updates

• Oversee the maintenance of the National Gas website, working with IT technical teams, including driving improved SEO performance.

• Provide out-of-hour and crisis communications support as required, including potential participation in an on-call rota, to support our emergency communications obligations.

About you:

You have proven experience managing multiple corporate social media accounts, including use of content management platforms (e.g. Hootsuite) and experience updating websites (use of CMS platforms is essential).  You’re passionate and highly knowledgeable about the latest social and digital media platform and content trends, with a strong understanding of audience segmentation and tailoring content for different platforms.  Digital evaluation and reporting approaches are also important and the ability to interpret analytics and translate data into actionable insights.  You have impeccable written and oral communication skills, excellent attention to detail, and project management is second nature.  If you have delivered organic and paid for digital campaigns, and/ or design or video editing skills (e.g. Canva), this would be highly advantageous.

What we can offer you:

• Salary: c.£41,000
• Bonus of up to 6%
• 26 days’ holiday plus 8 statutory holidays – plus option to buy 5 additional days,
• Double-match pension - for every £1 you put in, we add £2 (max company contribution 12%),
• Opt-In flexible benefit scheme, including salary sacrifice private healthcare, dental insurance, technology plans and more,
• Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury,
• Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/ shared parental leave,
• Employee assistance programme offering free confidential professional counselling 24/7,
• Financial support to cover the cost of relevant professional membership subscriptions
• Appreciate scheme and retail offers.

Other 'nice to knows':

• Location & working pattern: Based in National Gas’ central London St James’s office. Hybrid working: three days a week in the office/ onsite, with Monday and Friday available for home working.

About us:

Gas is an essential part of a secure energy supply in Britain and will continue to play a vital role in the energy system for decades to come. More than ever, we need the security that gas brings to keep the lights on, businesses running, and homes warm. National Gas provides that security.

We are proud to lead the way in transforming the energy network for a net zero future.  Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. 

At National Gas, we’re committed to building a workforce that reflects the communities that we serve. We celebrate the different experiences our colleagues bring and encourage applicants of all backgrounds to apply. To that end we want to support you during the interview process, please advise your recruitment partner if you require any reasonable adjustments.

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