Internal Communication & Engagement Officer

Internal Communications and Engagement Officer – Peterborough, hybrid: £40,000-£45,000

Fantastic opportunity in a newly created position to define, lead, and execute internal communications and engagement for our recently formed East region and National Gas Services (NGS).  You’ll create and manage local channels to provide high quality internal communications on behalf of local leadership teams and work closely with our established central internal communications team to promote the work and successes of the region to the rest of the company.

Reporting to the Senior Regional HR Lead, you’ll play a vital role in supporting NGS and National Gas Transmission (NGT) in the East, contributing to the safe and reliable delivery of energy across the country.  This is a unique opportunity to be part of an organisation that powers homes and businesses nationwide.  

Join us, and help be the energy behind the change.

Key accountabilities:

• Create clear, consistent and compelling content.
• Provide internal communications counsel to Leadership teams, ensuring prioritisation and alignment of communication and engagement activities.
• Develop, implement and measure an annual internal communication and engagement plan, covering topics, priorities, key campaigns, projects, programmes, and issues.
• Work closely with the core internal communications team to implement and manage effective multi-channel local communications (such as emails, newsletters, town halls) managing the interface with centrally managed core channels; and promote the region’s news, issues, announcements and projects to the wider business.
• Devise and manage mechanisms to enable regular feedback, such as surveys and other means, to gauge sentiment and inform future actions.
• Work alongside the Core Events and Engagement Manager to develop colleague engagement approaches, enhance leadership visibility, and run regional events.
• Work closely with the Internal Communications Manager on the response to serious issues and incidents in the region, providing advice and materials as required.

About you:

You have proven experience delivering and implementing high quality internal communication and engagement plans from working within complex organisations, advising leaders with your specialist knowledge of engagement and campaign delivery, across multiple channels and audiences (focused not only on planning, but execution and measurement).  You’re a skilled writer and editor, with an ability to produce compelling and concise content for a range of communications channels and formats, and experience in modern colleague communication and engagement channels, digital tools, and communications best practice.  This is a newly created role, so we’re looking for a proactive and energetic self-starter, comfortable working in a fast-paced environment, while also able to take a collaborative approach with teams across the business and other regions.

What we can offer you:

• Salary £40,000-£45,000 depending on experience
• Bonus of up to 6%
• 26 days’ holiday plus the 8 statutory days – and an option to buy 5 additional days each year.
• Double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%).
• Opt-In flexible benefit scheme, including salary sacrifice private healthcare, car scheme, dental insurance, technology plans and more.
• Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury.
• Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/ shared parental leave.
• Employee assistance programme offering free confidential professional counselling 24/7.
• Recognition schemes, retail discounts

About us:

National Gas is securing Britain’s energy. Gas is an essential part of a secure energy supply in Britain and will continue to play a vital role for decades to come. More than ever, we need the security that gas brings to keep the lights on, businesses running, and to protect jobs.  National Gas provides that security.

We are responsible for transporting gas to power stations, major industries, storage facilities, more than 500,000 businesses, and 23 million homes through nearly 5,000 miles of pipes across Britain.

National Gas Services (NGS) is Britain's trusted authority in pipeline repair, maintenance and intervention. With our extensive expertise in both emergency and planned solutions, we ensure rapid 24-hour responses, 365 days a year - along with a full range of maintenance, inspection and repair services.

At National Gas, we’re committed to building a workforce that reflects the communities that we serve. We celebrate the different experiences our colleagues bring and encourage applicants of all backgrounds to apply. To that end we want to support you during the interview process, please advise your recruitment partner if you require any reasonable adjustments.

#LI-PT1 #LI-Hybrid

Further information:

• This is a permanent position, based in Peterborough (Cambridgeshire) with hybrid working (3 days pw onsite)
• Travel/driving will be required to other operational sites in the East region on a frequent basis
• Advert close: Midnight 15/7/25
• Interviews: soon after
• We reserve the right to close this vacancy early if we receive sufficient applications.  If you are interested in being considered, please apply ASAP!