Customer Operations Manager

Customer Operations Manager - Warrington - £51,000 to £63,000 + Company car

National Gas is securing Britain’s energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters that allow millions of homes and businesses to access the energy they need. We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness. 

National Gas Services is Britain's trusted authority in pipeline repair, maintenance and intervention. With our extensive expertise in both emergency and planned solutions, we ensure rapid 24-hour responses, 365 days a year - along with a full range of maintenance, inspection and repair services. 

About us

National Gas fuels innovation, growth and your ambition. Sound like the workplace for you? Read on.
 
As the Customer Operations Manager you will be supporting the National Gas Services (NGS) growth strategy and identify new lines of business, either through organic work or new activities.
 
You will be responsible for the front-line management of staff, providing safety leadership, customer focus, technical expertise and performance excellence. This results in cost effective, customer focused operations and projects in the provision of NGS.
 
You will provide high level technical advice and consultation to customers, displaying sound judgement in both emergency and planning work situations.
 
You will be accountable for the planning and delivery of projects allocated to the post holder, push for performance excellence by driving workforce utilisation and productivity continuously. Lead the delivery of a Project Portfolio for internal and external clients, including customer projects via a team of site based Project Supervisors or equivalent.
 
You will manage and supervise operational activities on a day-to-day basis, ensuring business objectives of high productivity and efficient work practices through effective management of the utilisation of the workforce assets is achieved. You will also participate in a standby rota to cover the CEME requirements.

What we are looking for

To be successful in this role, you will have a good understanding of the operation and maintenance of high-pressure gas systems, above ground installations, associated plant & equipment. You will have strong leadership, influencing, customer orientation and communication skills, providing the ability to promote team working and harmonious working between direct staff, project teams and contractors at all levels.
 
You will have knowledge of relevant legislation, policy and procedures including the CDM Regs 2015 and the roles and responsibilities. You will have experience and familiar with leading projects through design and delivery stages.

What we can offer you

• Annual bonus of 6% based on personal and company performance
• Company car
• 26 days’ holiday plus statutory holidays - option available to buy extra or sell days
• Double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%)
• Opt-In flexible benefit scheme, including salary sacrifice private healthcare, dental insurance, technology plans and more
• Overtime at x1.5 normal and then x2 on Sunday
• Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury
• Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/shared parental leave
• Career progression, professional training and development – including access to LinkedIn Learning
• Employee assistance programme offering free confidential professional counselling 24/7
• Financial support to help you cover the cost of professional membership subscriptions

About us

National Gas is securing Britain’s energy.  Gas is an essential part of a secure energy supply in Britain, and will continue to play a vital role for decades to come.  More than ever, we need the security that gas brings to keep the lights on, businesses running, and to protect jobs. National Gas provides that security.
 
We are responsible for transporting gas to power stations, major industries, storage facilities, more than 500,000 businesses, and 23 million homes through nearly 5,000 miles of pipes across Britain.
 
National Gas is also proud to lead the way in transforming the energy network for a net zero future. Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. 
     
We are committed to building a workforce that represents the communities we serve.  We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply. 
 
Not sure you meet all the criteria? We'd encourage you to take a chance and apply anyway! At National Gas we are committed to creating an inclusive workplace. 

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