Customer & Stakeholder Analyst

Customer & Stakeholder Analyst - 12 Month FTC - Warwick or London (2-3 days per week onsite)

National Gas is securing Britain’s energy.  We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters that allow millions of homes and businesses to access the energy they need.  We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness.

The UK’s transition to net-zero by 2050 is reshaping the energy landscape, with hydrogen playing a pivotal role in decarbonising industry and infrastructure.

Our business will play a key role in the UK’s energy future.  Engagement and collaboration with our stakeholders & customers is critical to ensure a smooth transition.

National Gas is shifting to a customer-centric culture to better fulfil its responsibility to provide safe and reliable access to energy across Great Britain while supporting the energy transition across the industry.

This role supports the delivery of key programmes and stakeholder initiatives by ensuring effective planning, reporting, and coordination across teams. The role will work closely with project leads, external stakeholders, and internal functions to ensure that programmes are well-governed, risks are managed, and engagement activities are aligned and impactful.

Join us, and help be the energy behind the change.

About the role

Working within the business development, customer and stakeholder team, key accountabilities include:

• Programme Coordination
  • Support the planning and delivery of key programmes and stakeholder initiatives. Maintain programme documentation including POAPs, RAID logs, and reporting packs.
• Stakeholder Engagement Support
  • Assist in the preparation and coordination of stakeholder engagement activities, including events, consultations, and follow-up actions. Ensure internal alignment and clarity of purpose across engagement themes.
  • The successful candidate is also expected to lead selected external engagements (supported by leadership and when appropriate)
• Reporting and Insight
  • Develop and maintain reporting dashboards and updates for senior leadership. Analyse programme and engagement data to identify trends, risks, and opportunities.
• Cross-functional Collaboration
  • Work with colleagues across commercial, regulatory, strategy, and technical teams to ensure dependencies and deliverables are clearly understood and tracked.
• Governance and Risk Management
  • Support the identification and tracking of programme risks, assumptions, issues, and dependencies. Facilitate workshops or working groups to resolve challenges and align priorities.

About you

•    Experience supporting programme or project delivery in a complex, multi-stakeholder environment.
•    Strong organisational and coordination skills, with the ability to manage multiple priorities and deadlines.
•    Excellent communication and interpersonal skills, with the ability to work across teams and build strong internal relationships.
•    Good understanding of stakeholder engagement principles and experience supporting engagement activities or events.
•    Comfortable working with data and reporting tools to track progress and inform decision-making.
•    Comfortable working with data and reporting tools to track progress and inform decision-making.
•    A proactive, problem-solving mindset and a collaborative approach to working.

What we can offer you

• Salary of £34,622 per annum,
• Annual bonus of 6% based on personal and company performance,
• 26 days’ holiday plus 8 statutory holidays – plus option to buy 5 additional days,
• Double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%),
• Opt-In flexible benefit scheme, including salary sacrifice private healthcare, dental insurance, technology plans and more,
• Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury,
• Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/ shared parental leave,
• Career progression, professional training and development,
• Employee assistance programme offering free confidential professional counselling 24/7,
• Financial support to cover the cost of professional membership subscriptions, and study support to complete accountancy qualifications.

About us

National Gas is securing Britain’s energy.  Gas is an essential part of a secure energy supply in Britain, and will continue to play a vital role for decades to come.  More than ever, we need the security that gas brings to keep the lights on, businesses running, and to protect jobs. National Gas provides that security.

We are responsible for transporting gas to power stations, major industries, storage facilities, more than 500,000 businesses, and 23 million homes through nearly 5,000 miles of pipes across Britain.

National Gas is also proud to lead the way in transforming the energy network for a net zero future. Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. 

We are committed to building a workforce that represents the communities we serve.  We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.

Not sure you meet all the criteria? We'd encourage you to take a chance and apply anyway! At National Gas we are committed to creating an inclusive workplace.

#LI-KK1 #LI-hybrid