IT Operations Centre Gas Analyst

IT Operations Centre Gas Analyst – Warwick/Hybrid - up to £60,000

National Gas is securing Britain’s energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters that allow millions of homes and businesses to access the energy they need. We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness.

As our new IT Operations Centre Gas Analyst you will be part of a team providing 24x7x365 system health & proactive monitoring of the application, database, operating system and server infrastructure supporting National Gas systems in the UK, you will be key to ensuring that the systems meet their SLAs, acting as informed contacts for system and infrastructure incidents on a 24x7 basis and engage with the business, control room, vendors and suppliers of services that underpin the overall support of National Gas systems. 

Join us, and help be the energy behind the change.

About The Role

Your role will be to underpin the support of the critical business processes which are key to the safe, efficient and reliable operation of the Gas Transmission network in the UK. Ensuring that incidents which could lead to a loss of systems, which subsequently impact upon National Gas ability to operate in compliance with license conditions are prevented. 

You will be accountable for the safe, efficient and reliable monitoring of National Gas systems in the UK, and work with stakeholders to ensure that any changes made are in the best interests of keeping the system reliable, resilient and will not impact upon the criticality of their operations, the role will also include supporting audit and security initiatives to ensure that support operations are compliant with policies and standards expected of National Gas systems.

You’ll act as a centralised contact point for IT, the business and third party organisations, both in and out of hours, you will be required to participate in Incident and Problem Management, working as part of a Multi-Disciplinary Team, driving issues resolution and root cause analysis, ensuring that processes are adhered to, provide knowledge resource for future design and development of the National Gas estate.

This is a hybrid role based in Warwick HQ for day shifts and home for evening and weekend shifts, and the closing date for applications is 18th March 2025.

About You

• Experience of supporting mission critical systems with a good knowledge of system technologies, monitoring tools and processes in a 24x7x365 support environment
• Highly skilled in appropriate technology and monitoring systems
• Superb operational background with experience in analytical thinking
• Influencing, teamwork, presentation skills, and ability to explain technical issues to support staff, management and the business.
• Relevant industry certification (e.g. ITIL, MS) highly desirable
• Experience working 24x7x365 shift patterns

Not sure you meet all the criteria? We'd encourage you to take a chance and apply anyway! At National Gas we are committed to creating an inclusive workplace.

What We Can Offer You

• Salary up to £60,000 (dependent on experience)
• Attractive Shift Allowance
• Annual bonus of 6% based on personal and company performance
• 26 days’ holiday plus 8 statutory holidays – plus option to buy 5 additional days
• Double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%)
• Opt-In flexible benefit scheme, including salary sacrifice private healthcare, dental insurance, technology plans and more
• Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury
• Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/ shared parental leave
• Career progression, professional training and development
• Employee assistance programme offering free confidential professional counselling 24/7
• Financial support to cover the cost of professional membership subscriptions relevant to your role

About Us

National Gas is securing Britain’s energy. Gas is an essential part of a secure energy supply in Britain, and will continue to play a vital role for decades to come. More than ever, we need the security that gas brings to keep the lights on, businesses running, and to protect jobs. National Gas provides that security.

National Gas is responsible for transporting gas to power stations, major industries, storage facilities, more than 500,000 businesses, and 23 million homes through nearly 5,000 miles of pipes across Britain.

National Gas is also proud to lead the way in transforming the energy network for a net zero future. Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. 

At National Gas, we are disability confident and we are signatories of the Armed Forces Covenant, committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.  

 
  
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