Level 3 Digital Support Technician Apprentice

Join us as an apprentice, and help be the energy behind the change.

Here at National Gas, we are at the forefront of the UK's move towards sustainable energy and achieving our Net Zero goals by 2050. Whilst our operational teams keep today’s gas flowing safely and efficiently, our digital teams are shaping the future behind the scenes — and you could be part of it. 

What you’ll be doing

Are you ready to kick-start your career with hands-on experience and top-notch training? Maybe you’re interested in the digital side of business operations, or how IT systems support organisations? As a Digital Support Technician Apprentice, you’ll play a key role in keeping our finance systems running smoothly while gaining a qualification and hands-on experience with essential tools and technologies. You’ll become a Registered IT Technician (RITTech), an industry recognised standard within the digital space. 

You'll join a small team inside our Finance department who specialise in three business-critical systems: Coupa (procurement), Concur (expenses), and ServiceNow (IT support). You'll spend around 50–60% of your time learning the Coupa platform in depth, while gradually becoming an all-rounder across the other tools. 

This is a great opportunity if you're curious about how software systems work in the real world and want to start a career in digital operations and support. 

You’ll learn how to: 

- Troubleshoot and resolve user issues across multiple platforms   
- Configure and maintain digital finance systems   
- Support finance users and create helpful documentation   
- Understand workflows, updates, and digital system life cycles   
- Collaborate with finance teams, IT teams, and external vendors   
- Work with tools that support modern agile and cloud-based systems  

We’ll work closely with your apprenticeship provider to review your progress at regular intervals, providing feedback and guiding your development. You’ll have a tailored personalised plan that ensures you have appropriate support and training. Most of your learning will be on the job, with off-the-job training and one-to-one tutoring.   

About You

This apprenticeship is perfect for someone who enjoys working with systems and data, likes solving problems, and is keen to learn about the digital technologies that power large businesses.

We’re not expecting you to know everything from day one or be familiar with any of the systems we work with, but a little bit of IT knowledge goes a long way. You might already be familiar with how software is developed, how systems talk to each other, or have an interest in programming, data, or engineering.
 
This role isn’t customer-facing, so you don’t need to be highly extroverted - just focused, curious and eager to learn.

You’ll need: 

• A minimum of five GCSEs at Grade C/4 or above including maths and English OR a Level 2 apprenticeship.   
• A cover letter is essential to help us understand why you're a great fit for the role. Check out our guidance below!  
• To be able to commute to our Warwick office 2+ days per week   
• To have permanent right to work in the UK for the entirety of this programme, as we are unable to offer visa sponsorship for this role.
• To have been a UK/EU/EAA resident for the past three years or more prior to starting the course. 

Studies suggest that women tend to apply only if they meet 100% of the criteria. If you resonate with our mission, the role excites you and your skills align, we encourage you to apply. 

What should you include in your cover letter?

A cover letter is a chance for us to get to know you as a person – we understand you may not have workplace experience yet, and that’s absolutely fine! Let us know about your personal qualities and interests. Your cover letter should be no more than one A4 page.

Make sure it includes: 

• Why you’re interested in working at National Gas 

• What personal skills and qualities you have that would make you a great apprentice 

• Why you want to become a Digital Support Technician Apprentice 

What you can expect from us

At National Gas, we pride ourselves on a supportive and collaborative work environment. We understand the importance of maintaining a healthy work-life balance and support our employees in achieving it.  We strive to create an inclusive environment where everyone can perform at their best, where every team member feels valued and supported. 

You'll be mentored by experienced professionals and have opportunities to work on impactful projects. We ensure that you gain hands-on experience, with opportunities for career advancement and professional development.  

You’ll receive a range of benefits that reward your great work. Your starting annual salary will be £24,242. You'll receive a generous holiday allowance with the option to buy and sell additional days, as well as a generous pension scheme. For every £1 you pay in, National Gas will contribute £2. 

The 'nice to knows'

You'll start in a large cohort of other apprentices, where you'll attend an in-person induction in September 2025, fostering strong workplace relationships that will build the foundation of your future networks. 

Your next steps…

You'll be offered support and guidance throughout the application process by our Early Careers team. Eligible applications will be reviewed by a human, every step of the way. You can only apply for one apprenticeship, so please choose carefully, as additional applications will not be considered. When reviewing your application, if we feel you might be a good fit for something else, we'll be sure to let you know. 

If your online application is successful, you’ll be invited to a virtual solo interview, allowing us to get to know you better. The final stage will be in-person at Warwick office . Support is available towards travel costs if required. 

Applications close on Friday 30th May 2025. Each year, we receive a large volume of applications, so we'd encourage you to apply early as we may need to close some roles early. 

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At National Gas we value everyone's unique contributions and perspectives. If you require reasonable adjustments to complete the application process, please contact us at earlycareers@nationalgas.com