Senior Technical Assistant

Senior Technical Assistant – Warwick (Hybrid) - £38,779 - £45,666

National Gas has an exciting and important role in achieving net zero and in leading a fair energy transition for the UK. We will do this by developing the green gas system of tomorrow, while delivering the natural gas needs of today. 
 
System Operations is responsible for operating, controlling and monitoring the Gas National Transmission System in real time, making gas available when and where our customers across Great Britain need it playing an essential role in keeping Britain’s homes warm and its industry moving. We also facilitate the efficient operation of the GB gas market.

Join us, and help be the energy behind the change.

About the role

As a Senior Technical Assistant, you’ll play a vital role in supporting the core functions of the Operational Liaison and Business Delivery team - namely customer liaison, information provision, and compliance. You’ll help ensure our operations run smoothly by supporting key processes, handling data queries, and maintaining high standards of service and delivery.

This is a hands-on role where you’ll act as the first point of contact for both internal and external stakeholders, ensuring that customer and data queries are resolved efficiently and within agreed SLAs. Your ability to deliver exceptional customer service and collaborate effectively with subject matter experts and IT suppliers will be key to your success.

You’ll also provide essential administrative support to the team, assisting with event management, communication strategies, and management of online documentation. You'll play a central role in delivering key industry communications, monitoring data compliance, and overseeing the data triage process—ensuring all data requests are handled in line with Ofgem guidance and internal procedures.

What we are looking for

We’re looking for a highly organised and technically capable individual who brings both energy and expertise to the table. You’ll have a strong understanding of the physical and commercial operation of the National Transmission System and be confident navigating the regulatory and commercial frameworks that underpin Gas System Operations.

Your ability to communicate effectively will be essential, whether you’re liaising with subject matter experts, working alongside IT suppliers, or supporting internal stakeholders. You’ll be someone who naturally builds strong relationships, brings clarity to complex topics, and takes pride in delivering a high standard of service.

We value those who are curious, analytical, and solution focused. You’ll have strong planning skills, a methodical approach to problem-solving, and a keen attention to detail when working with data or documentation. You should be comfortable managing competing priorities, using Microsoft Office tools with confidence, and picking up new systems quickly as our environment evolves.

This role also calls for someone who can take ownership, whether that’s coordinating key communications, ensuring compliance with data publication obligations, or managing requests through our Data Triage process. 

If you enjoy variety in your work, thrive in a collaborative setting, and are motivated by the impact of well-managed operations, we’d love to hear from you.
 

What we can offer you

• Annual bonus of 6% based on personal and company performance 
• 26 days’ holiday plus statutory holidays - option available to buy extra or sell days 
• Generous double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%) 
• Flexible benefit scheme, including private healthcare, dental insurance, technology plans and more 
• Overtime at x1.5 normal and then x2 on Sunday
• Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury 
• Excellent family friendly provisions - maternity/paternity/adoption/shared parental leave 
• Career progression, professional training and development – including access to LinkedIn Learning 
• Employee assistance programme offering free confidential professional counselling 24/7 
• Financial support to help you cover the cost of professional membership subscriptions 

About us

National Gas is leading a clean, reliable, and affordable energy future for everyone.  Our skilled colleagues bring gas to 23m homes, and over 500,000 businesses, including heavy industries and power stations that keep Great Britain's lights on.  We fuel growth and innovation, whilst transitioning our network to hydrogen, to play our part in the journey to net zero. 

At National Gas, we are committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.  

We are disability confident, and we are signatories of the Armed Forces Covenant, committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.

Apply now to be part of a team that values your expertise and supports your professional journey.

   
#LI-CT1
#LI-Hybrid