Service Continuity Manager

Service Continuity Manager - Warwick - £59,000 to £74,000

National Gas is securing Britain’s energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters that allow millions of homes and businesses to access the energy they need. We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness. 

About the role

Be at the heart of the UK’s energy. We’re looking for a dynamic and strategic leader to take on the pivotal role of Service Continuity Manager.

This is your opportunity to ensure the safe and secure operation of the UK’s gas transmission system, by leading the continuity of a team that sits at the heart of this. If you thrive in high-stakes environments and want to make a real impact on critical national infrastructure, this role is for you.

As a Service Continuity Manager, you will be responsible for ensuring that our environments, systems, and facilities are always ready to support the safe operation of the gas network and the balancing of the gas market.

You will lead the development and implementation of robust continuity plans, manage critical systems and building capabilities, and ensure compliance with legislative, regulatory, and security standards.

Your role will also involve managing key service provider relationships, delivering on KPIs, and supporting the long-term resourcing and capability strategy. Working closely with internal and external stakeholders, including government bodies and industry partners, you will play a central role in shaping the resilience of our national energy infrastructure.

What we are looking for

We are looking for a confident and experienced leader with a strong background in service management, project delivery, and leadership. We are wanting someone to come into this role and bring a new perspective therefore we welcome people from all operational environments to apply.

The ideal candidate will have experience managing complex technical and commercial issues, making strategic decisions under pressure, and delivering results in a highly regulated environment. Strong financial acumen, stakeholder management skills, and the ability to navigate legal and regulatory frameworks are essential.

Given the role’s association with the UK’s Critical National Infrastructure, National Security Vetting may be required. Applicants should have at least five years of continuous UK residency. Extended periods (>six cumulative months) abroad may affect eligibility, subject to the purpose and location of travel.

What we can offer you

• Annual bonus of 15% based on personal and company performance 
• 28 days’ holiday plus statutory holidays - option available to buy extra or sell days 
• Double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%) 
• Opt-In flexible benefit scheme, including salary sacrifice private healthcare, dental insurance, technology plans and more 
• Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury 
• Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/shared parental leave 
• Career progression, professional training and development – including access to LinkedIn Learning 
• Employee assistance programme offering free confidential professional counselling 24/7 
• Financial support to help you cover the cost of professional membership subscriptions
• Flexible working hours 
• Free gym and exercise classes, subsidised canteen and coffee shop onsite at our Warwick office 
• Free parking 

About us

National Gas is securing Britain’s energy.  Gas is an essential part of a secure energy supply in Britain, and will continue to play a vital role for decades to come.  More than ever, we need the security that gas brings to keep the lights on, businesses running, and to protect jobs. National Gas provides that security.

We are responsible for transporting gas to power stations, major industries, storage facilities, more than 500,000 businesses, and 23 million homes through nearly 5,000 miles of pipes across Britain.

National Gas is also proud to lead the way in transforming the energy network for a net zero future. Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. 

We are committed to building a workforce that represents the communities we serve.  We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.

Not sure you meet all the criteria? We'd encourage you to take a chance and apply anyway! At National Gas we are committed to creating an inclusive workplace.

#LI-CT1

#LI-Hybrid